Abstract:
UD. Nula Abadi is one of home industry that produces flour and the processed products
from sweet potatoes in Bondowoso regency. Lidah kucing is one of UD. Nula Abadi cookies
that has potential prospect to develop because these cookies can go into all of marketing
segmentation. The aimed of this research are to identify costumer’s quality attribute and to
design the quality of lidah kucing UD. Nula Abadi to fulfil costumer’s quality attribute. This
research used quality function deployment. The result of this research shows that quality
attribute which has being customers priority based on mapping with the technical
requirements and competitive profile are taste, packaging material, and texture. The quality
design that can be applied for UD. Nula Abadi are keeping the quality of sweet potato,
calibrating scale machine, using oven that complete with timer and thermostat, using the
packaging material that can be kept the shape of lidah kucing, training the employee to keep
production process in accordance with standard operational procedure, having a partnership
with local government in terms of promotion and business development.
